Beond Holidays packages are non-refundable after the departure time. Any cancellation and refund request must be made prior depending on the penalties below.
| Days before departure | Fee (per segment) | Remarks |
| More than 60 days | 15% of the total fare | Refund permitted with fee |
| From 31 to 60 days | 20% of the total fare | Refund permitted with fee |
| Less than 31 days | 35% of the total fare | Refund permitted with fee |
| After departure | Not permitted | No changes allowed |
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